Finding A Quality Builder
When selecting a builder, you should understand that there are three different types of builders:
Custom Builder. Most custom builders will build from customized plans and typically build fewer than 20 homes per year. In many cases, they will build from your plans or help you design your home.
Volume Builder. Most volume builders sell from several models which have varying styles and price ranges. When you purchase a home from a volume builder, you usually select your own lot, the model you wish to build, and the options they offer.
Spec Builder. Spec builders build on a speculative basis. They buy the lot, build the home from their house plan, and offer it for sale.
Here are some questions you may want to ask:
Is home building your profession? Home building is a serious business. It takes commitment to keep up with everything going on in the industry. It requires solid business skills and a track record of satisfied clients. If a "builder" proposes to build your home as a part-time job, you should proceed with caution. If this "builder" offers you a "better" financial deal, you need to wonder if you will really save in the long run - the old adage that you usually get what you pay for holds true for home buying as well.
What is your experience and how long have you been in business? Good builders are proud of their track record and they will be happy to tell you about their experience, their strengths and what sets them apart from others. They will be honest with you about what they can do for you, when and for how much.
Are you a member of a local or the Canadian Home Builders' Association? Membership in the Association is an indication of a builder's commitment to the industry, to the success of their own company and, ultimately, to their customers. Members voluntarily adopt a Code of Ethics which calls for fair and honest dealings with both consumers and the people they do business with.
What after-sales service does your company provide? Professional builders stand behind their homes with an after-sales service program to correct minor problems that may occur with your new home. Ask how the program works, how home owners request service, and how quickly service problems are resolved normally.
Would we get a warranty with our new home? New home warranty programs vary across the country, but they all have one common goal: to provide protection for the home buyer's investment. In some regions, there is a variety of warranties available. Ask builders to explain the details-you want to make sure you get the warranty that best meets your needs, both now and in the long term.
Will you give us references from your past clients? Professional builders are pleased to provide references. Contact past customers to find out how satisfied they are with their homes. Ask if they were completed on budget and on time, what the builder was like to work with (easy to talk with, understanding, helpful), and about the company's after-sales service.
Can we visit your work site? The work site offers many clues about the company and the quality of the builder's homes. Ask for a tour of a home under construction and a chance to meet the site crew. Take note of details: Is the site clean and well organized? Are materials properly stored, out of the weather? Is your overall impression of the site and workers positive?
Remember that when you buy a home you are also "buying" the builder-you need to pay as much attention to choosing the right builder as you do the right home. Taking the simple steps suggested here will give you the information you need to choose a builder with confidence.
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